Frequently Asked Questions

Everything you need to know about your TCL experience

How can I track my order status?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.

What is the return policy for TCL products?

We offer a 30-day return window for items purchased directly from our site. Products must be in original packaging and include all accessories to be eligible for a full refund.

Do TCL televisions come with a manufacturer warranty?

Yes, most TCL products include a one-year limited warranty covering defects in materials and workmanship. Specific terms may vary by product category and model.

Which payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and financing options through Affirm for qualifying purchases.

How do I update the software on my TCL Smart TV?

Your TV will typically update automatically when connected to the internet. You can also manually check for updates by navigating to Settings > System > System Update.

Does TCL offer professional installation services?

While we do not provide direct installation, we partner with authorized third-party services in select regions. You can add installation support to your cart during the checkout process.